FAQs

 Why should I buy my rug from Qaleen - Online Rug Store?
  • Secure Online Shopping. Our website uses 256-bit SSL (Secure Socket Layer) encryption technology
  • Risk free 30-day returns
  • Factory Direct Prices
  • Expert Customer Care.
  • Large selection of designer rugs to suit every style and budget
  • Fast Delivery. All rugs are dispatched within 24-48hrs.
  • Direct Manufacturing & No Retail Overheads.
How do we contact you?
You can email us at qaleen.oz@gmail.com with your query and we will get back to you within 24 hours. Alternatively, you can contact our Customer Service on 02 88146605 Monday to Friday during business hours.
How much will I have to pay for shipping?
FREE shipping to all metropolitan cities in Australia on orders over $199.
$30 shipping fee for orders under $199.
  
How do you ship and what is the estimated time of delivery? 
We ship via various couriers. All of our rugs are dispatched within 24-48hrs of your order time. On average, delivery takes 4-10 business days to all metropolitan cities in Australia. 

Will I have to pay sales tax on my purchase? 
The prices listed online are the final cost for each rug including GST.

What types of payment do you accept? 
We offer secure online payment options such as Visa, Master Card, and American Express. For your convenience we also accept payments through PayPal, Google Pay and AfterPay
 
Will I pay for shipping back? 
Customers are responsible for all returns.
When will my refund be processed? 
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.